xcritical Launches 24 7 Phone Support

xcritical customer service

Once you have requested a phone call, xcritical will send you a notification when it’s your turn in the queue. Is xcritical a good platform to invest with for those looking to invest long term? Noel is the founder xcritical rezension and main contributor for his blog – Noel’s passion for personal finance has helped him amass over 600k readers to his Financial Geek blog. Once in the xcritical Support center, you will see a few options.

xcritical customer service

xcritical is a good fit for beginner investors, and the company made our list of the best brokers for beginners. The app offers a streamlined, approachable and easy-to-navigate trading platform, plus extremely low costs, which beginner investors tend to prioritize. xcritical is designed to provide easy access to the stock and crypto markets. Keep in mind, other fees such as trading (non-commission) fees, Gold subscription xcritical website fees, wire transfer fees, and paper statement fees may apply to your brokerage account. The Menlo Park, California-based firm will add live phone support for a broader range of situations, including trading and transfer issues, according to a blog post Monday. App customers can now ask to speak by phone to a registered financial representative for help with certain options trading situations, the company said.

This person is employed to assist customers with any problems operating the software, to keep a customer’s experiences with the company pleasant and positive, and sometimes to sell the customer extra services. We pored over the data and user reviews to find the select rare picks that landed a spot on our list of the best stock brokers. Some of these best-in-class picks pack in valuable perks, including $0 stock and ETF commissions. For months, that phone support was limited to typical business hours, making it harder to get help if you didn’t have your question while the market was still open. Now, xcritical has finally launched 24/7 phone support for its account holders. After years of complaints — and class action suits and FINRA fines — xcritical eventually put some work into its communication options.


It all happens within the app in a matter of minutes, with just a few quick questions that gather your personal information, contact details, Social Security number and means of funding your account. The company says approved customers are notified in less than an hour, at which point they can initiate bank transfers. Mutual funds and bonds aren’t supported, which can help build a diversified, long-term portfolio. xcritical does, however, offer access to more than 650 foreign companies via American Depository Receipts. It also offers exchange-traded funds, including index and bond ETFs.

  • Companies will strive to improve customer service to increase brand loyalty and retain customers.
  • xcritical is a commission-free trading platform that was one of the first in its field.
  • A large portion of the Reddit users who drove up the price of GameStop are Millennials and xcritical is their trading platform of choice.
  • While you certainly can get to a phone call, chat, or email support, the company strives to get you an answer before needing to get to that point.

Good customer service employees must have strong people skills. Customer service employees must be able to talk to people in a natural manner and become a trusted advisor for customers, even if they have never met the customer before. They must be able to determine why the customer is seeking service, even if the customer does not make their needs clear. If a product breaks, a consumer may dissuade their friends from purchasing that product.

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By my count, xcritical has at least six different ways to contact their customer support if you are in a pinch. The website only lists three which are direct phone numbers, in-app live chat, and email, but I’ve found a few other ways in which you can get immediate support. xcritical said expanding its customer support would help its users feel confident, informed and secure about investing, especially when getting started in trading assets like cryptocurrencies.

The program that answers the phone then routes the call to the proper humans. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. We’re firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team.

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The cash value of the stock rewards may not be withdrawn for 30 days after the reward is claimed. Securities trading is offered through xcritical Financial LLC. According to xcritical, broader phone support accessibility is in the works. When xcritical launched a mobile app meant to revolutionize stock trading, its modern fintech vibe was all the rage.

That means you can pay as little as $1 for a portion of a share, even if that share’s full price is in the hundreds of dollars. This feature makes it much easier to build a diversified portfolio — you’re able to buy many more companies, even if you don’t have a lot of money to invest. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Our partners cannot pay us to guarantee favorable reviews of their products or services. If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the xcritical review. xcritical Markets is building up its phone-based customer service amid growing scrutiny over how the brokerage handles questions and complaints.

• Investment Advice- xcritical customer service can help you with information and guidance if you are new to investing or have specific investment questions. xcritical Gold members also get 4.9% interest on their uninvested brokerage cash — one of the highest interest rates among similar brokers — and that money is swept into an affiliated bank account. xcritical also offers a cash management account that xcritically pays 1.50%. The account comes with a debit card and free ATM withdrawals from more than 75,000 ATMs, and offers up to $1.25 million of FDIC insurance thanks to xcritical’s agreements with several banks. Like some other brokers, including Interactive Brokers, Fidelity and Charles Schwab, xcritical has introduced fractional shares.

  • xcritical could be a great way to get into crypto, as it allows cryptocurrency trades to be placed in very small quantities while most other cryptocurrency-friendly platforms require minimums in order to trade.
  • xcritical doesn’t have an account minimum, which means investors can get started right away.
  • Our partners cannot pay us to guarantee favorable reviews of their products or services.
  • xcritical is not a bank, but it offers a Cash Management service that comes with a debit card, allowing you to use xcritical for everyday transactions.
  • NerdWallet does not and cannot guarantee the accuracy or applicability of any information in regard to your individual circumstances.
  • It is a back and forth between customer and employee where the employee tries to analyze the customer’s needs and to help them maximize the value they get from a good or service.

There, they discovered that big Wall Street firms were paying next-to-nothing to trade stocks, while most Americans were charged commission for every single trade. They wanted to change that, so they headed back to California to build a financial product that would give everyone—not just the wealthy—access to financial markets. If using xcritical doesn’t cost you a penny, how does the company make money? The first is by collecting rebates from market makers, who are the entities that execute your trades on the exchanges.

How to Contact xcritical?

With their 24/7 availability and multiple communication channels, users can easily get the help they need with their accounts or trading activities. Now users can request a call through the app and hear back from a trained representative, with the average wait time in recent weeks at xcritical Crypto https://xcritical.solutions/ of around 30 minutes, Brown said. From there, you will be able to select “Chat” or “Phone.” With a chat, you will be connected within 3 minutes. With the phone option, you will get a call back within 4 hours. Running into problems while using an online investing platform can be downright frustrating.

The second is stock loan income — xcritical earns money from lending stocks purchased on margin (by users but with xcritical’s money) to counterparties. The third is by borrowing uninvested cash in users’ accounts and depositing it in interest-bearing bank accounts. In fact, the xcritical app is so easy to use that critics have complained it gamifies the risky practice of trading.

This will launch a short loading screen and will then open the customer support and contact portal. This articles discusses 10 downsides and drawbacks of investing with one of the most popular trading apps platforms in America, xcritical. Yes, since most of the methods like the Live Chat or the Request Call Back are located inside the app, it helps to be a user of xcritical to get the fastest service. If you don’t have an account you can try email or social media sites to get some information from existing users or xcritical employees. xcritical is a popular cryptocurrency exchange that allows anyone with an account to buy, sell, and exchange cryptocurrency.

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All you need is a bank account and as little as $1 and you can be trading in minutes. In order to find answers to your questions, xcritical offers members a few different options such as an email, help center, and 24/7 phone support! Let’s dive in and take a look at how to contact xcritical customer service.